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Support Information

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We are trying every effort to make our products easy to use and bug free. However, if you still encounter problems, please feel free to contact us at support@dreamingsoft.com with the following information. We apologize for the inconvenience.

Before sending us email, please check the FAQ pages of the related product, maybe your answer is already there.

  • The installed version and name of our products. You can find this info at Help->About dialog.
  • The installed type and version of your operation system.
  • The installed version of Internet Explorer.
  • The installed version of Macromedia Flash Player. You can get this info by visiting http://www.playerversion.com/.
  • The installed version of Microsoft PowerPoint, if you are using PowerPoint to Flash.
  • The URL of the related web site, if you are using Flash Capture or 123 Flash Menu.
  • The detailed info of the problem you have encountered. And if it is possible, please tell us how to reproduce it step by step.
  • Please provide your registration code in case you are a registered user and our technical support staff will deal with your problem with priority.