We are trying every effort to make our products easy to use and bug free. However, if you still encounter problems, please feel free to contact us at support@dreamingsoft.com with the following information. We apologize for the inconvenience.

Before sending us email, please check the FAQ pages of the related product, maybe your answer was there already.

• The installed version and name of our products.
• The installed type and version of your operation system.
• The installed version of Internet Explorer.
• The installed version of Macromedia Flash Player.
• The details of the problem you encountered. And if it is possible, please inform us how to reproduce it.
• Please provide your registration code in case you are a registered user and our technical support staff will deal with your problem with priority.

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